การบริหารงานส่วนหน้าในธุรกิจโรงแรมและรีสอร์ท
FRONT OFFICE OPERATIONS FOR HOTELS AND RESORTS
Course Outline
– Front Office General Knowledge
– Front Office Internal Department
– Front Office Roles and Responsibilities
– Front Office Basic Customer Service Cycle
– Hotel Operations Systems (Opera)
– Problems Solving Techniques
– Handling guest’s complaints
– Basic Service Tips
– Case Study
